Refund policy

At Larnobra, customer satisfaction is important to us. We want you to shop with confidence when purchasing coffee tables from our online store. This Return and Refund Policy explains how to request a return, what to expect during the refund process, and how to contact our support team.

1. Return Period

Customers may request a return within 14 business days of receiving their order, subject to applicable consumer protection laws and the conditions described in this policy.

To start a return, contact Larnobra with your order details and the reason for your request. Our team will explain the next steps.

2. Free Returns

Larnobra offers free returns on eligible products through our approved return process.

Please contact us before sending a product back. We will provide return instructions and explain how to proceed. Do not send items to an address other than the return address confirmed by our support team.

3. Return Eligibility

To help us process your request, please:

  • Provide your order number or other purchase details.

  • Return the product with its included parts and accessories where reasonably possible.

  • Describe the reason for your return.

  • Include photographs if the coffee table arrived damaged, defective, or incorrect.

We will assess each request fairly. Nothing in this policy removes any rights you may have under applicable consumer protection laws.

4. Damaged, Defective, or Incorrect Products

If your coffee table arrives damaged, defective, or different from the product you ordered, please contact Larnobra as soon as possible.

Include your order details and clear photographs of the product and packaging, if available. We will review the issue and explain the appropriate resolution, which may include a return, replacement, or refund as required by applicable law.

5. Refund Processing Time

Once your return has been reviewed and your refund is approved, Larnobra aims to process the refund within 3 business days.

The time it takes for you to receive the funds may depend on the refund method and any external processing requirements.

6. Refunds for Cash on Delivery Orders

Larnobra currently accepts Cash on Delivery (COD) only.

Because the original payment is collected at delivery, please contact our support team to confirm the available refund method and provide any information needed to arrange your refund. A refund is not automatically delivered in cash when a return is approved.

7. Order Cancellations

If you want to cancel your order, contact Larnobra as soon as possible. We will do our best to help before the order is dispatched.

After an order has been shipped, cancellation may no longer be possible through the standard process. Any cancellation or refund will remain subject to applicable consumer protection laws.

8. Return Shipping

Larnobra provides free return shipping for eligible returns arranged through our approved return process. Please contact customer support before shipping your item so we can confirm the correct procedure.

9. Shipping and Delivery

Larnobra offers free shipping on eligible orders. Our estimated delivery timeline is:

  • Handling time: 1–2 business days.

  • Transit time: 3–5 business days.

  • Estimated total delivery time: 5–8 business days.

These delivery times are estimates and may vary depending on your location, courier operations, public holidays, and other circumstances.

10. Contact Us

If you have questions about returns, refunds, or an existing order, please contact Larnobra:

Trade Name: Larnobra
Phone Number: +556834633857
Email: support@larnobra.com
Address: R. Epaminondas Martins, 182, Feijó - AC, 69960-000, Brazil

Thank you for choosing Larnobra. We appreciate your trust and will do our best to make your shopping experience convenient and positive.